Privacy Policy
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Data We Collect
We collect contact details you provide (name, email, phone), service preferences, and diagnostic logs for fraud prevention and performance.
- Account and service data you submit when booking or contacting us
- Device and usage data such as IP address, browser type, and timestamps
- Transaction references for scheduling, invoicing, and support
We process your data under PIPEDA’s appropriate purposes, limited to what is necessary for service delivery, safety, and legal obligations.
Logs and Diagnostics
We maintain short-lived server logs including IP address, user agent, referrer, and error traces to ensure the stability and security of our services.
Logs are segregated from customer relationship data and access is restricted to authorized personnel on a least-privilege basis.
Retention
We retain personal data only as long as necessary for the purposes described or as required by law, after which it is securely deleted or anonymized.
Security
We implement layered security controls including encryption in transit, access logging, and periodic reviews. No method is 100% secure; we encourage using strong passwords and secure networks.
Your Rights
- Access and correction
- Withdrawal of consent
- Complaint to the Office of the Privacy Commissioner of Canada
To exercise your rights, contact us using the details below. We will verify your identity before fulfilling requests.
Children’s Privacy
Our services are not directed to children under 13. If you believe a child has provided personal data, contact us to request deletion.
International Transfers
Data may be processed in Canada and other jurisdictions where our service providers operate, with safeguards aligned to PIPEDA and applicable local laws.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Material updates will be highlighted on this page.
Contact
Email: [email protected] — Phone: +1 437-555-0176
If your inquiry concerns privacy rights, please include “Privacy Request” in your subject line and provide sufficient details to identify your account or past interactions.