Terms of Service | ChimneyClear CA

Agreement

By booking a service, you agree to these terms. You must be 18+ or have guardian consent.

These terms govern all services provided by ChimneyClear CA across residential and commercial properties.
If booking on behalf of an owner/tenant, you confirm you have authority to bind them to these terms.
Local building codes and fire safety standards may apply in addition to these terms.

You agree to provide safe access to appliances and roofs where required.

Windows, pathways, and access ladders must be unobstructed and safe to use.
Pets must be secured during service. Occupants should maintain a safe distance from work areas.
Parking or entry permits must be made available where applicable.
If unsafe conditions are identified, the technician may refuse or pause work until corrected.

Invoices are issued in CAD. We accept major cards and e-transfer. Prices are listed in our catalog.

Payment is due upon completion unless otherwise agreed in writing.
E-transfer instructions will appear on your invoice. Card payments are processed via compliant gateways.
Late payments may incur interest at 2% per month (24% per annum) or the maximum permitted by law.
Additional fees may apply for multi-storey access, rooftop safety equipment, or severe blockage removal. View full fee schedule

Reschedule 24h in advance to avoid a call-out fee. Weather delays may apply in winter.

Changes within 24 hours of the appointment may incur a CAD $49 call-out fee.
No-shows are subject to a minimum CAD $79 attendance charge to cover technician dispatch.
In severe weather, we may reschedule rooftop work at no penalty to either party.
Where access is refused or unsafe on arrival, the visit may be cancelled and a call-out fee applied.

We are not responsible for pre-existing issues or code violations discovered during inspection.

We are not liable for degradation due to age, prior installation, hidden defects, or concealed damage.
Photographic evidence may be captured for reporting and safety documentation.
Recommendations are advisory; remediation should be performed by qualified specialists where required.
To the fullest extent permitted by law, our liability is limited to the amount paid for the specific service.

Workmanship warranties apply only to the service performed and exclude pre-existing defects.

Warranty claims require proof of service and evidence of the reported issue within the warranty period.
Acts of nature, misuse, or unauthorized modifications void coverage.

We collect only the data necessary to deliver and support our services.

Basic contact and service details are used for scheduling, invoicing, and warranty support.
We retain records for tax and compliance for the minimum required duration.
You can request access or correction of your data using the contact details below.

We aim to resolve issues promptly and fairly. Contact us within 7 days of service completion.

Good-faith efforts to remedy concerns will be made before escalation.
These terms are governed by the laws of the province where service is delivered.

We may update these terms to reflect changes in law or service scope. Updates will be posted on this page.